Frequently Asked Questions

Log into your account and click on ‘account details’.

Creating an account with us assists you in saving delivery address details and your orders so they can easily be tracked by you.

An email will be sent to your account email address with your password information.

Yes, your personal data is secure when you create an account with us.

Once you have placed an order, you will receive a confirmation email shortly after with a summary of your order. If you have not received this email within 24 hours, please contact the Customer Service Team via email info@tradie.us

If you want to cancel your online order, you will need to contact our customer service team as soon as possible, before we ship the products to you. As we do our best to get your order to you quickly, we cannot guarantee that we will be able to cancel your order if it has already been shipped. If you have received the email confirming your order has been shipped, you will need to contact us immediately if you have accidentally ordered the wrong item.

We only accept 3 major credit cards being Visa, MasterCard and American Express. You can also make your payment through your PayPal. Please note that we do not accept credit card gift cards and we cannot split the payment over two cards.

The currency on the website is in USD.

TRADIE takes every precaution to ensure all information received from our online visitors is secure from unauthorised access and use. All transactions are completed on the tradie.us website are conducted on a secure server and no credit card details are saved. You can view our privacy policy here.

You will receive a confirmation email stating that your order has left our warehouse and is coming your way. If you have not received this email after 3 business days from the day you ordered, please contact our Customer Service Team.

We offer our USA customers who spend over USD $35, free standard Shipping within THE USA. Orders under USD $35 pay a standard shipping and handling fee calculated at check out.
Free shipping applies to all bamboo and no chafe products (excluding on sale items)

Orders placed in USA:
Dispatch will take place within 3 business days after the date of your order. Shipping time is estimated at between 7-14 days from when the goods were dispatched. Delivery times however are not 100% guaranteed.

There are many external factors out of our control that can affect the date of a delivery. These include but are not limited to extreme weather conditions and delays with our shipping partners.

Unfortunately you cannot return any Tradie underwear due to hygiene reasons. We do accept returns for workwear, bras and socks however the cost of return postage is the individuals responsibility and any postage or express post charges paid on the original order will be deducted from the original order amount when refunded. If the original order amount was over USD $35 and qualified for free shipping then the cost we incurred on the original shipping will be deducted from any refunded amount.

Underwear returns due to incorrect size chosen will not be accepted unless the underwear is unworn and unopened, so please choose carefully.

TRADIE takes great pride in making the best quality products. However, if for any reason you find that a product you have purchased is faulty in any way, we can assist you in resolving the issue. Returns will be accepted for all orders where the products are found to be faulty.

Please email images of the product and fault to info@tradie.us with a copy of proof of purchase (this may include the invoice, credit card statement, or payment statement) and a note including customer name, address, phone number, purchase order number and the reason (fault) for returning the goods. Once the images have been received and checked by our quality assurance department, our customer service team will reach out regarding a replacement or refund for the number of returned items. We apologise if you have received a faulty product or your order was not correct. *Please note that if the date of purchase is older than 30days, we will not be able to replace or refund the order for faults.

If the product you have received is faulty please contact us immediately by email to info@tradie.us and include proof of purchase along with a description of the problem and include a photograph showing the issue. Our Customer Service team will then contact you to advise on the next steps.

Unfortunately, we do not offer exchanges at this time. Please contact us if your order is faulty.

Once we have assessed your claim and confirmed the outcome, please allow approximately 5 business days for your refund to be processed back to your account. The funds will be refunded into the credit card or PayPal account used to initially purchase the products. Receiving your refund payment will depend on the time it takes your financial institution to finalize the refund.

Due to health and hygiene regulations, TRADIE cannot accept returns or exchanges for change of mind or incorrect sizing on any underwear products. We will, however, accept a refund for faulty underwear products if the purchase order date is less than 30 days ago. Just reach out to our team at info@tradie.us with a photo of the issue and they will assist you on the following steps which will include mailing all faulty products to TRADIE head office for assessment.
*Please note we can only refund to the value of the underwear where we have been able to assess images of the fault so don’t simply throw them out.

Email: info@tradie.us

Anything and everything that you share with us through the activities on this website (Tradie.us) are kept secure and safe. We take the privacy of your personal information very seriously and do not share or sell the information to third parties, nor do we use personal information for any other reason than its intended use.

This privacy statement discloses the privacy practices for Tradie.com the website and what information we collect, how we collect, use the information and how to correct or change it. The website Tradie.us are owned by Sojo Pty Ltd, ABN 42101117891. At TRADIE we are committed to maintaining your privacy. Our privacy policy statement is given below. If we make changes to this policy, we will not notify you directly, but the changes will be viewable to everyone in the below text.

At Tradie, we handle personal information securely and carefully. We take your privacy very seriously and only use your personal information with your consent and when it is necessary for us to perform a service for you or other business related functions and activities. We only use this information for the services we provide, your details will not be used for unrelated purposes, unless we obtain your consent first. Only fair and lawful methods of collecting personal information will be used and most circumstances will involve collecting the information directly from you.

Depending on the type of service or interaction you have with us, we may collect personal details such as your name, contact number, home address, email address, gender and date of birth, in addition to the above, we also ask for delivery address and payment method details. Occasionally we may also collect other personal information from you so that we can improve the services and products that we are offer.

When you place an order, open an account with us, subscribe to our newsletter, join a mailing list, enter a competition, submit an enquiry or provide feedback to us, we collect personal information directly from you through the tradie.com website.

It is essential to collect this information for several reasons, including but not limited to: shipping and processing your placed order, to improve and deliver the services we offer you, to complete transactions with you or on behalf of you, to protect against fraud or theft, offer promotions and discounts that we may consider of interest or benefit to you and to provide you with exceptional customer service.

If you do not wish to be contacted for the purposes above, you will need to contact us to inform of us your change in preference. All email messages and email newsletters will contain information on how you can unsubscribe, or you can contact our customer service team by phone or email. In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud.

We may contract with other companies to provide certain services, including credit card processing, shipping, name and address verification, email distribution, market research and promotions management. We provide these companies with only the information they need to perform their services and work closely with them to ensure that your privacy is respected and protected. These companies are prohibited by contract from using this information for their own marketing purposes or from sharing this information with anyone other than TRADIE.
TRADIE reserves the right to change or update any part of the returns or privacy policy without notifying you.

Yes, we offer gift cards. Shop our gift cards here

TRADIE takes great pride in making the best quality products for hard-working customers. Our products are guaranteed to be ‘Made Tradie Tough’.

Yes, you can subscribe to our newsletter to receive new product updates and event news.

We think we make the best trunks going around. If for any reason you find fault with one of our products, please send our Customer Service team an email within 30 days of receiving with a pic of the fault at info@tradie.us they will be able to help.

For all of our underwear products please use the below care instructions:
Wash before wear. Cold gentle machine wash inside out with like colours. Do not soak. Do not bleach. Do not tumble dry. Line dry in shade without delay. Do not iron. Do not dry clean.